Refund policy

Airsensely Return & Refund Policy

We want you to love your Airsensely turbo fan. If something isn't right, here's how returns work:

Return window: You may request a return within 30 days of delivery.

Condition: Items must be unused, in original packaging, with all accessories included, to qualify for a full refund. If the item has been used and is defective, see our warranty terms below.

How to start a return: Email us at Airsensely@gmail.com with your order number and reason for return. We'll send you a prepaid return label / return instructions within 1-2 business days.

Refunds: Once we receive and inspect your return, we'll process your refund to your original payment method within 5-7 business days. Original shipping costs are non-refundable unless the item arrived damaged or defective.

Defective or damaged items: If your fan arrives damaged or stops working within [90 days / 1 year] of purchase due to a manufacturing defect, contact us for a free replacement or full refund — no return shipping cost to you.

Non-returnable situations: Items damaged through misuse (e.g., water damage, use with an incorrect charger, drops) are not eligible for free replacement, though we're happy to discuss options.

Order cancellations: You may cancel your order for a full refund any time before it ships. Once shipped, standard return process applies.

Questions? Reach us at Airsensely@gmail.com.